Frequently Asked Questions

All orders are shipped from our pharmacy by Canada Post and is properly labeled to ship to your address within your country. Once your order clears Customs inspection, your country’s postal service will assume the delivery of your order to your address.

Once shipped, we estimate it will take between 14 to 21 business days to arrive to your home within North America. Expedited service should arrive approximately 7 to 10 business days. International orders may take longer depending on the destination and efficiency of your country’s postal services. Please note, this is NOT a guaranteed delivery time and we have no control over how fast your nation’s postal service delivers mail and parcels to your area.

If you have not received your medications after three weeks of the order date, please call us toll-free 1.800.420.3555. We will trace your order status and will inform you as to how long until you can expect delivery.