Frequently Asked Questions

Yes, you can. We first require you to complete our patient questionnaire and order form online or you can print it out the forms to mail or fax back to us completed.

Yes we do. Just like your local pharmacy, we require valid prescriptions written by your physician to dispense any medication you want to order from our pharmacy.

We can send you a maximum 3-month supply of each medication you wish to order. If your prescription allows refills, we will keep your prescription on file for you as long as your physician has allowed for refills.

Yes you can. Call us toll-free 1.800.420.3555 or email [email protected] for information on how this is done.

AT LEAST 3 weeks (21 days) before your current supply ending, you can call us toll-free , 1.800.420.3555 or you can place you refill order online. Make sure you have a list of your medications ready when placing your order. If your payment method or shipping address changed since last order, please let us know. We can fill new prescriptions with refill orders as long as you arrange to mail your new prescriptions to process everything at once.

Because the insurance system in Canada is different than those in other countries, we cannot deal directly with your insurance company. If you have insurance coverage, you should contact your insurance company prior to ordering from us to see if they will reimburse you, partially or in whole, for prescriptions purchased from Canada. We will issue you a receipt for your prescriptions that can be submitted to your insurance company for payment but we cannot guarantee they will accept our receipts for your coverage.

Our pharmacy needs about 2-3 business days to process your order once we have a COMPLETE patient profile and VALID prescriptions for the medications you wish to order PLUS 7-10 business days for shipping for orders shipped within North America. It is recommended you order your medications AT LEAST 3 weeks (21 days) ahead of your current supply ending for on time delivery.

After successfully submitting your order, we will expect YOU to mail us your prescriptions. Once we receive your prescriptions, it will take about 2-3 business days by our team to process, review and re-review your order before it is shipped out. Due the large volume of orders we process, our staff will contact you ONLY if we need any more information from you. If you have not received your order within 3 weeks (21 days) from the date you have submitted your patient profile and prescriptions to us, please call us toll-free 1.800.420.3555 or email us at [email protected]

Sometimes, your order can be delayed for these reasons:

We are missing or waiting for prescriptions We require valid prescriptions written by your physician to dispense the medications you wish to order. You MUST mail your original prescriptions to our pharmacy

Your credit card information is incorrect Please make sure you notify us of any changes to our billing information.

Your credit card was declined This is due to security features your credit card provider has for all potential charges made outside your country. If your charge is declined, you will be contacted with information on how to correct this problem.

You are paying by Check or Money Order Additional time may be necessary to receive payment by mail and to clear your payment before the order is shipped. For faster billing, we recommend paying by Visa or MasterCard.

Your prescriptions are difficult to read or unclear If information is not legible or is contrary to what your requesting us to order. We will contact you and your physician to clarify the order before it is processed further.

The postal services are slow Especially at peak shipping seasons (ie. Christmas), orders could be delayed while en route to your address.